Results of Britain's first global visa review

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How to apply for a UK visa

The UK Border Agency and the British High Commission Singapore work in partnership with a commercial organisation, VFS Global.  VFS operates a Visa Application Centre at 138 Robinson Road #07-01/02.

You can find out whether you need a visa and how to apply through the VFS website.  VFS also provides information through an e-mail and telephone enquiry service, the number is +(65) 62277828. All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?

No, all information is provided free of charge in Singapore.

Where can I get advice?

VFS and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for.   If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner  or legally qualified professionals regulated by designated professional bodies.  Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

VFS manages the Visa Application Centre at 138 Robinson Road
#07-01/02, the Corporate Office, Singapore 068906, where you should submit your application and your biometric fingerscans.

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application. VFS and its staff play no part in the outcome of your visa application. They cannot influence it in any way.  If any member of staff employed by VFS say they can influence your application, you should tell the British High Commission immediately.

Service standards - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback it helps us to see where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency, please address your complaint to the Entry Clearance Manager at Visa Section, British High Commission, 185 Jalan Ampang, 50450 Kuala Lumpur, or by e-mail.

• If you wish to complain about the service you received from VFS, you may submit it direct to their website, in person, or to the Entry Clearance Manager above.